placing an order
Buying from this website:
View the collection by visiting the Shop and place each desired item by adding to your cart. You can always view the items you have added to your shopping bag by clicking the “Cart” icon/link on the top right of any page.
Checking out:
When you are ready to checkout with the items in your cart, click on the “checkout” button while viewing the your cart. Delivery and billing information will be requested. You can complete payment by paying with your debit / credit card or PayPal.
Item Availability:
All items are made to order and carry varying lead times, specific availability is listed in the product details page. Certain items can be back ordered and more information is available by messaging Frank Horn via the contact page or by email; email@frankhorn.com
Sizing information:
Each creation has accurate sizing, dimensions and material information within the item description.
personalisation
The embossing of initials is complimentary.
Each product is limited to a maximum number of initials, detailed on its product page.
The font used is Verona 18 point and initials can be pressed in gold, silver or blind (neutral).
I would like to place an order for as a gift, will the recipient receive the invoice?
No, I do not include pricing and or receipts with the orders sent out.
payment & shipping
Frank Horn accepts payments from all major debit and credit cards, including Visa, Mastercard, American Express and PayPal.
All payments are processed via a secure system and no card details are seen or held by Frank Horn.
What are your delivery options?
All orders to be delivered within the UK are sent by tracked/recorded mail, which is usually delivered between 1-2 days after dispatch.
Local pickup is only available to UK residents, who are able to visit the studio in Barking, East London within the hours of operation stated on the contact page.
For all qualifying orders, free delivery is only available where stated and offered.
International orders are sent by a track and signed service and delivery times vary by region. Tracking information is always provided. Please note that international shipments may be subject to local duties, taxes or customs fees.
If you need any special requirements please getin touch first.
Does frankhorn.com ship to PO boxes?
For security reasons I do not ship to PO Boxes.
cancellations & refunds
How do I change or cancel my order?
If your order was placed overnight or within the past 14 hours, there is a chance it can still be altered. Please contact me immediately with any questions or concerns.
What is your returns policy?
All items are made to order, returns are only accepted if goods are received defective or incorrect.
Customised items cannot be resold, and as such cannot be returned unless items arrived damaged or faulty. To which they will be replaced.
What is your privacy policy?
You may view our privacy policy here and all terms and conditions here.
retail locations
Does Frank Horn have its own own stores?
Not at this time however, the collection is available online, and you can findo out about various markets and pop-ups that occur throughout the year by following the instagram page
social media
How and where can I follow Frank Horn on social media?
Please join us on Facebook and Instagram, by clicking on the links to our social channels at the bottom of the pages.
have more questions?
Get in touch via the contact PAGE
I’m happy to assist you M-F 10-6pm GMT / by email: email@frankhorn.com / or by phone: +44 07493118987
