Placing an order

View the collection by visiting the Shop and place each desired item by adding to your cart. You can always view the items you have added to your shopping bag by clicking the “Cart” icon/link on the top right of any page.

If you’re happy with the contents in your shopping bag, you may adjust the quantity of each item by changing the number to the right of items, and then by clicking “update cart” after all quantity adjustments have been made.

When you are ready to checkout with the items in your cart, click on the “checkout” button while viewing the your cart. Delivery and billing information will be requested. You can complete payment by paying with your debit / credit card or PayPal.

All items are made to order and carry varying lead times, specific availability is listed in the product details page. Certain items can be back ordered and more information is available by messaging Frank Horn via the contact page or by email; email@frankhorn.com

Each creation has accurate sizing, dimensions and material information within the item description.

Payment & Shipping

Frank Horn accepts payment by Visa, Master Card, American Express and PayPal

All orders to be delivered within the UK are sent 1st class recorded which is usually delivered between 1-2 days after dispatch.

Local pickup is only available to UK residents, who are able to visit the Brick Lane Market within the hours of operation stated on the contact page.

International orders are sent by a track and singned service and delivery times vary by region. Tracking information is always provided. Please note that international shipments may be subject to local duties, taxes or customs fees.

If you require any special requirements please contact first

Returns

If your order was placed overnight or within the past 14 hours, there is a chance it can still be altered. Please contact immediately with any questions or concerns.

All items are made to order, returns are only accepted if goods are received defective or incorrect.

Customised items cannot be resold, and as such cannot be returned unless items arrived damaged or faulty.

Have more questions?

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